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SFDC Penguin: Salesforce AI explained cover image

Salesforce AI Explained: Benefits, Challenges and Solutions

AI can yield many opportunities for businesses. It can also cause challenges. Salesforce has helped its customers with AI since 2014 through consistent investment and innovation. This has led to various features being made available; allowing customers to harness its benefits, faster. Up until recently, this has focused on predictive AI (e.g. Lead Scoring). In

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Dreamforce 2023 Summary Cover Image

Dreamforce 2023: Summary

Dreamforce has wrapped up for another year. Hosted in San Francisco and streamed via Salesforce+, it was full of announcements, demos, and inspiring stories. If you’ve not had chance to watch Dreamforce, or want a quick re-cap, here are my take homes from Dreamforce 2023! Artificial Intelligence (AI) Salesforce has been working with AI since

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