Salesforce

SFDC Penguin - Summer 26 - Cover

Salesforce Summer ’26 Release Notes: The Agentic Enterprise Meets Enforced Security

Salesforce’s Summer ’26 Release continues the platform’s fast agentic evolution. Agentforce is being embedded directly into the flow of work, opening new ways for teams to design and execute processes. At the same time, there is a pronounced shift towards enforced baseline security standards. Several key changes don’t just encourage best practice, they enforce it. […]

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SFDC Penguin - Knowledge Loader - Cover

Knowledge Loader: A Practical Tool for Salesforce Knowledge Migrations

Many Salesforce customers use Service Cloud to power customer-centric experiences, and at the heart of this is often Salesforce Knowledge; capturing critical insights that enable teams (and increasingly customers) to resolve issues. As its role expands across Case components, Experience Cloud, Digital Channels, and Agentforce, Knowledge is no longer just documentation; it is operational infrastructure.

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SFDC Penguin - Salesforce Spring 26 - Cover

Salesforce Spring ’26 Release Notes: Key Updates

Spring ’26 is here, bringing another wave of Salesforce updates with AI, analytics, automation and data remaining front and centre. With staggered production releases already underway, knowing what matters is key. This post synthesises some of the most useful Spring ’26 coverage to date from across the community, highlighting themes and updates worth your time.

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SFDC Penguin - Dreamforce 2025 - Cover

Dreamforce 2025: Key Updates and Insights

Dreamforce 2025 has concluded for another year and it was full of announcements and product updates. As expected, there was significant focus on the ‘agentic revolution’ and how Salesforce is seeking to empower its customers with intelligent automation. Thanks to Salesforce+, I was able to catch-up on many of the key sessions. If you’re looking

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SFDC Penguin - Upcoming Changes to Connected Apps in Salesforce - Cover

Securing Salesforce Connected Apps: What’s Changing (and What You Must Do)

A wave of attacks has put Salesforce Connected Apps in the spotlight – here’s what’s changing. Salesforce takes security seriously, continually investing in research, development, and acquisitions to strengthen data protection. But the cybersecurity landscape never stands still. Malicious actors are constantly evolving their tactics, targeting weaknesses in technology, processes, and people, all with the

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Is CONVAYR the Integration Solution Salesforce Admins Have Been Waiting For?

“Every year, poor data quality costs organizations an average $12.9 million. Apart from the immediate impact on revenue, over the long-term, poor-quality data increases the complexity of data ecosystems and leads to poor decision making.” Manasi Sakpal (2021) – Gartner The importance of high-quality, well-integrated data is nothing new, but its significance has arguably grown.

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SFDC Penguin - Agentforce Flex Pricing - Cover

Agentforce Flex Pricing: Aligning AI Investment with Business Value – What you need to know

On May 15th,  2025, Salesforce announced a new flexible pricing model for Agentforce – designed to accelerate the adoption of AI agents across businesses. How? By directly aligning cost with business value delivered. But what does this change really mean in practice? After reviewing the key updates, here’s what you need to know. What’s New

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Salesforce Summer ’25 Release Summary

Salesforce’s Summer ’25 release is packed with innovation. Whether you’re an admin, architect, consultant, developer, or end user, there’s something here for you. This release brings enhancements across the board – from improved user experiences to tools that help teams build more, faster. In this post, I’ll walk you through some of the most impactful

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Beyond Bots and Copilots. Agentforce Service Summit London 2025: The Next Evolution in Customer Service

Back in December, I attended The Heart of Service Summit in London. Since then, Salesforce has continued to push the boundaries of its AI offerings. At this point, it seems fair to say that Agentforce is quickly becoming a central part of Salesforce’s value proposition. Fast forward to the Agentforce Service Summit, and the momentum

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