Activity Timeline: View Activity data with ease

It’s time for a #LightningFlap ! In our last post, we covered Account Hierarchies. Lets now look at Activity Timelines. We shall cover:  What is an Activity Timeline? How do I use it? Can I turn Activity Timeline off? Summary What is an Activity Timeline? Salesforce provides the tools to give us a 360-degree view

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Account Hierarchy in Lightning Experience

It is time for a #LightningFlap! In an earlier post, I said how Account Hierarchies are better in Lightning Experience. I am now going to explore the following: What is an Account Hierarchy? How do I use it? What can Account Hierarchies not do? Lightning Experience vs Classic Bonus tips Summary What is an Account

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List Views: Using data to aid adoption

It is time for another #LightningFlap! In an earlier post, I outlined how useful List Views are in Salesforce Lightning Experience. In this post, I cover: What is a List View? How are they helpful? Lightning vs Classic Deep dive: List Navigation & Usage Conclusion The theme throughout will be how List Views in Lightning

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Path: Set up Path in Salesforce Lightning Experience

In my last post (#LightningFlap!) I named my favourite Sales Cloud features in Lightning Experience. The first being Path. Here, I outline its benefits, setup and how Path can help your Salesforce org! NOTE: Lightning Experience Only Path is only in Lightning Experience. If you’re using Classic please read-on to see why Salesforce is #BetterInLightning!

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Lightning: Helpful Lightning Experience Features for Sales Cloud

Sales Cloud has awesome features for you to use in your org. Preparing for my Salesforce Sales Cloud Consultant exam has made me reflect on these. As a result, I’ve highlighted favourite Lightning Sales Cloud features. Additionally, I will outline how these are setup and used in subsequent posts. Path Ever found yourself wanting to

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The Lightning Usage App & the Power of Insight: Who, What, When and Why

When I first investigated rolling-out Lightning, numerous things came to mind. What benefits does Salesforce Lightning bring over Classic? How do I communicate these and roll it out across the business? How do I prepare users for the change and address any concerns? How do I monitor rollout? Certainly, more than enough topics to write

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