Communication: Three key skills

Whether you are an admin, developer, consultant, superuser or architect, communication matters. Whilst being technically skilled is one thing, you need to bring others with you. For example, you may work with teammates, implementation partners, contractors, customers, and business users. Every stakeholder has their own needs. I recently completed FlowRepublic’s Communication Bootcamp to see ways I

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Salesforce Certified Administrator: Tips and Resources

The ‘administrator’ certification is a key milestone for anyone entering the Salesforce ecosystem. It is also important for anyone who is already working with Salesforce, but wants a deeper understanding. Employers recognise the certification and as a result it helps to open doors.  You may wonder: How hard is the exam? How long will I

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Spring ’23 Preview Release Summary

The Spring ’23 Preview Release Notes are now available. As usual, there are many new features! Here are some of my favourites.  NOTE: Features are subject to change. Console: Performance Optimisation Limit the Maximum Number of Loaded Lightning Console Tabs in a Session: Cap the maximum tabs which load automatically. The least recently used tabs which

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Health Checks: Tips for your Org

“If it ain’t broke, don’t fix it”. This can be true in many situations. That said, doing nothing can impede innovation and hold your org back. Can your business afford to miss out on improvements? This is where a Health Check comes in. Recently, Adam Lawrence and I discussed the value Health Checks can provide.

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Dreamforce 2022: Summary

This week celebrated Dreamforce’s 20th year in San Francisco. With over 140 sponsors, 1000 sessions and 150,000 attendees (online and in person), it is truly a global event. Thanks to Salesforce+, many sessions are freely available online! Here are some of the key take-home messages.   Salesforce Genie Salesforce Genie was the biggest announcement. Genie

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Salesforce Certified Associate: Tips and Resources

Salesforce has released a new certification: Salesforce Certified Associate. I recently took and passed this exam. This blog summarises: Exam background, purpose, format, and structure Resources to help Tips and recommendations About the Exam A common question for many at the start of their Salesforce journey is: “Which certification should I do first?” Afterall, there

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